Sales

    A: Virtual Offices of NYC provides virtual offices which are subscription-based services to utilize an office address and professional reception service. Most noteworthy, without leasing an actual physical office. Because the client is serviced at a physical office location, the Virtual Offices of NYC staff will create and maintain a client’s presence by the professional handling and routing of customers, phone calls, and mail for the client. Its the office, without a key!

    A: All businesses can benefit from virtual office services! A virtual office is a cost-effective alternative for:

    • The small business owner that works at home who wants to project a professional image when meeting customers
    • Travelling business professionals that need office amenities while on the road, and don’t get their needs fulfilled in hotel business centers or a coffee house
    • Start-up companies with limited overhead funds
    • Businesses looking to expand into a new territory and want to test the waters before full expansion and large capital commitment

    A: A Virtual Office offers the services of an executive suite without the costs of a full-time dedicated office:

    • Utilize a local business address for all business correspondence and marketing collateral
    • There’s always someone available to sign for packages
    • Get a dedicated phone number and live telephone answering service
    • Meeting room space when required
    • Access to business equipment like copier, fax and internet

    A:

    • Purchase a service package online through the secure eCommerce process.
    • Sales team will email New Account Setup Packet, which includes the service agreement; information forms; and the US Postal Service Form 1583 (Form 1583 requires notary signature if not completed in office)
    • Complete and return the paperwork
    • Once completed documents are received, the account is placed in queue for setup and will be fully live within 24-48 business hours.

    A: Virtual Office of NYC is a commercial mail receiving agency registered with the United States Postal Service; as a result, is subject to USPS rules and requirements for mail handling. Therefore, to receive mail on our clients behalf, an USPS application must be properly completed and submitted to USPS. The form can be viewed here and be conveniently notarized online; view the video tutorial on YouTube. Our staff can assist you with this form in the office as well.

    A: Virtual Offices of NYC personally answers the clienteles call in the clienteles company name; consequently, creating a great customer experience. Our company provides different service levels of Live Answering: first, only email communication of calls answered (Standard); and second, calls screened and forwarded per your instruction, allowing you to decide whether to accept the call (Premium). Calls are answered during Virtual Office of NYC business hours, generally Monday – Friday, 9:00am – 5:00pm local time (except holidays; refer to Closure List). Overage and long-distance calls are charged to client and billed on monthly invoice. Calls can be forwarded to up to 2 designated telephone numbers.

    A: Each Client is assigned a specific phone number that is only for that company. Then, using intelligent software with other technologies and processes, the Virtual Offices of NYC Staff programs our systems to identify each clients number. When a third party calls the system; then, our phone systems will bring up all the information provided on the operators screen when that specific number rings. It is transparent to the caller that he’s reached the clients company.

    A: First, a clients call comes in after 5pm; second, the auto-attendant will greet callers with a personalized greeting. Then:

    • 1.Calls can be sent to the voicemail system which will convert the left message into a .wav file and emailed; and / or
    • 2.The personalized greeting can offer a Dial by name/extension, and route to up to 7 different client external numbers.
    • 3.After-hours custom answering services can be offered (additional fees apply).

    Contact us for more details 212-213-3810.

    A: Virtual Offices of NYC’s system will directly route (24/7) the Clients assigned confidential business telephone number to a specified number off-system. Consequently, the client specified number usually is their mobile phone. This is a one-way outbound call route.

    A: The Virtual Offices of NYC eFax number is a local fax number that arrive to client as an email attachment. We provide dedicated local fax numbers to our clients; as a result, allowing our clients to receive emailed PDF files of faxes.

    A: The Virtual Offices of NYC phone system answers a clients call with the automated messaging. The clients callers shall hear the client’s company name and may have up to 7 dialing options for their callers. Think of “if you know the extension for the party you wish to reach, you may dial it now.” All dialing options may be directed to either the voicemail box included in the package or external client number(s). For additional voicemail boxes, additional monthly charges apply. International long-distance charges apply.

    A: When a Client’s receives a call and the caller leaves a message consequently the Virtual Offices of NYC phone system emails a .wav file containing the caller’s message to the client. Simultaneously the system removes the message from the clients voicemail box. Theres no “calling in for messages” because the email shall contain the message from the caller. Therefore, a valid email address account and appropriate audio software, and speaker(s) are required.

    A: Text messages are such an effortless way of communicating. If requested, a Virtual Offices of NYC receptionist can take the callers message and send it by text. Only applicable to live answering service packages.

    A: All Virtual offices of NYC clients live answering overages are charged at $1/call. While there is no rollover on unused calls our clients can purchase a block of additional calls. If deemed a better alternative our clients can upgrade to the next package to take advantage of discounted rates prior to months end to avoid the overage charges.

    A: The 1 voicemail box included with the Virtual Offices of NYC telecom packages which are the Starter, PRO and PRO PLUS also include up to 7 dialing extensions via the auto-attendant. In addition, should more voicemail boxes be needed then up to 5 additional voicemail boxes, each with additional 7 dialing extensions, can be added to the call answering setup for an additional monthly charge.

    A: Virtual Offices of NYC does offer the optional service to have clients assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.

    A: Because the Suite Directory Listing monthly charges and offerings vary by location. As a result, where offered, this service does place the clients company name on the physical directory at the office center.

    A: There are minimal but mandatory requirements to set up services:

    • 1.Copy of the credit card holders verifiable identification (e.g. Drivers’ License; Passport)
    • 2.The setup and the first month’s service fee are charged when information is received.
    • 3.Fully-completed and received New Account Packet
    • 4.Fully-completed, notarized and received USPS Form 1583

    All Virtual Offices of NYC setup fees are service/package-specific. Also, Virtual office setup requires a minimum of forty-eight business hours. In addition, a business address-only package is often live within twenty-four business hours after the requirements listed above have been met. Furthermore, Virtual Offices of NYC shall send email communications alerting of the account’s status and local office service details.

    A: Depending on our clients choices of service package and how they wish to handle mail and phone, there may or may not be additional charges. Mail forwarding charges are incurred when Virtual Offices of NYC sends mail and packages. Administrative charges may apply when our clients requests that our staff handles mail outside of regular mail forwarding procedures. Call overages may also be incurred, as well as international long-distance charges to connect calls. When site facilities are utilized, such as copies and meeting space, charges are incurred.

    A: Especially relevant is the general schedule for mail forwarding is weekly. Because all mail thats received during the week is placed into another envelope/packet (size dependent) and mailed client; as a result, the client must instruct Virtual Offices of NYC on the destination address for package to be sent. Furthermore, to save clients money, Virtual Offices of NYC does not forward third-class mail consisting of advertising and/or addressed to `resident’ or `occupant,’ unless specified by the client on the Mail Handling Privileges form, included in the New Account Packet. In addition, if there is a time-sensitive mailing; consequently, the staff can adjust the mailing schedule if provided 24 business-hours notice by the client. Lastly, other mail frequency and services may be available, location dependent.

    A: Yes, clients can pick up mail during regular office hours. Helpful tip: call 212-213-3810 to see if theres any mail because there is no need to make the trip otherwise!

    A: Virtual Offices of NYC accepts deliveries from companies such as Federal Express, UPS, etc. and for envelopes, packets (business documents) and handheld items. Virtual Offices of NYC follows strict mail processes consequently is unable to accept any items exceeding 10 lbs. in weight or if the item contains any dangerous, live or perishable goods.

    A: The client incurs mail forwarding charges when Virtual Offices of NYC sends mail to clients because of the specifications provided on the Mail Handling Privileges form. Furthermore, the charges vary by method, frequency and size & weight. Finally, there is a handling charge for each item.

    A: Virtual Office NYC phone numbers that are assigned to your account are the property of our telecommunications service provider for which you purchase the right to use through our Service Agreement. As a result, these numbers are available to the client only during a valid and active account term.

    A: All clients participate in automatic monthly credit card payments. Most noteworthy is the clients current month’s service fees are charged on the 1st; in addition, the past month(s) variable charges as well. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.

    A: The client must request private office or conference room availability on a RSVP basis; consequently, is subject to location and availability of that particular facility. Contact 212-213-3810 to review rates and availability.

    Client Services

    A: Most noteworthy is Virtual Offices of NYC follows the United States Postal Service holiday schedule for closed dates. Furthermore, refer to HOLIDAY LIST for closures. In conclusion, Virtual Offices of NYC has modified hours on certain days before and after certain holidays. Email communications are sent to clients as a reminder.

    A: A Virtual Offices of NYC business address is a physical location to use for contact information, letters, and packages; because of being sent or delivered by means of the United States Postal System.

    A: Virtual Offices of NYC has a staffed location to receive your Federal Express, UPS, envelopes and packages; in addition, there are size and weight restrictions.

    A: Free mail pick up is when visits our location to pick up mail in person during office hours.

    A: Mail forwarding is when Virtual Offices of NYC sends out mail and/or packages per forwarding specifications; because, the client detailed the forwarding specifics in the Mail Handling Privileges form. Additional charges apply.

    A: Since, in business, there are local licensing requirements; therefore, refer to the New York City’s local licensing authority for your specific business type requirements.

    A: Since Virtual Offices of NYC assigns a private telephone number to each client that is a Local Number; consequently, the number is unique to a client while employing Virtual Offices of NYC’s services.

    A: Changing the credit card on file is easily done online since the client can refer to the monthly paid invoice emails. Because on the email there is a link to update the card on file therefore it is very easy to update a credit card. Simply click on the link for the billing portal.
    Cant find the email? Simply accounting@virtualofficesnyc.com email accounting for a resend.

    A: Because such changes to the account must be in writing the client can send an email to support@virtualofficesnyc.com; most importantly; some changes may require a new service agreement. Especially relevant, Virtual Office of NYC is not responsible for any services to be performed for any other individual or entities except as names in the Agreement.

    A: Each agreement between Virtual Office NYC and client is strictly bilateral; consequently, the agreement is between 2 companies; in conclusion, not individuals with multiple companies. Most noteworthy, the agreements cannot be assigned to another company. If a company has a DBA, the local Fictitious Name filing must be provided as proof. Virtual Office NYC is not responsible for any services to be performed for any other individual or entities except as names in the Agreement.

    The following discloses what information is collected from our site and through forms when you set up an account with Virtual Offices of NYC; and what is done with the Clientele information.

    What Our Privacy Policy Covers – Our policy provides how Virtual Offices of NYC, a division of Blue Sky Solutions Inc., collects and disseminates personal information. Therefore, Virtual Offices of NYC hopes to alleviate any worries and make it easier to do business together. Subsequently, please check back periodically because Virtual Offices of NYC may update this policy.

    Policy Practice Responsibility – Because this policy doesn’t apply to other companies, Virtual Offices of NYC cannot be responsible for other companies actions. All in all, we cannot apply our policies to people that Virtual Office NYC does not employ or manage and Virtual Office NYC is not responsible for other individuals’ actions

    Collection and Use – Though collecting of personal information is a necessity, it is for the sole purpose of working with customers. Rest assured, your information is for our eyes only. When visiting the Virtual Offices of NYC website, any information collected is in a secure password protected network. To summarize, Virtual Offices of NYC uses your information collected to fulfilling requests for our products and services.

    Sharing and Disclosure – Finally, Virtual Offices of NYC safeguards your information and limits access to minimal employees. Most of all, your information is not rented, sold, or shared by Virtual Offices of NYC.

    A: Please dont lose touch with us for your business. Do send an email to support@virtualofficesnyc.com. Any change to your account contact information must be in writing.

    A: Depending on your location, you may be able to switch to a Virtual Office package. Contact info@virtualofficesnyc.com.

    Phone Answering Services

    A: There are many sources for research on the internet. First, we suggest looking at how long a company has been in business; second, then customer testimonials; third, check with the Better Business Bureau report and ratings; and lastly, how its pricing and packages fits your budget and business.

    A: First, each Client is assigned a specific phone number that is only for that company. Second, the Virtual Offices of NYC Staff programs our systems to identify each clients number. Finally, when a third party calls the system our receptionists will only see the information provided by the client. It is transparent to the caller that he’s reached the clients company.

    A: All live answering overages are charged at $1/call. While there is no rollover on unused calls, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to months end to avoid the overage charges.

    A: There are minimal but mandatory requirements to set up services:

    • 1.Copy of the credit card holders verifiable identification (e.g. Drivers’ License; Passport)
    • 2.The setup and the first month’s service fee are charged when information is received.
    • 3.Fully-completed and received New Account Packet
    • 4.Fully-completed, notarized and received USPS Form 1583

    Setup fees are service/package-specific. Virtual office setup requires a minimum of forty-eight business hours. An address-only package is often live within twenty-four business hours after the requirements listed above have been met.
    Virtual Offices of NYC shall send email communications alerting of the account’s status and local office service details.

    A: Depending on the service package and how mail and phone are handled; consequently, there may or may not be additional charges. Noteworthy, mail forwarding charges are incurred by the client when Virtual Offices of NYC sends mail, packages, etc. In addition, administrative charges may apply when staff reviews/handles mail outside of regular mail forwarding based on client requests. Also, call overages may also be incurred, as well as (international) long distance charges to connect calls. Lastly, when site faculties are utilized, such as copies and meeting space, charges are incurred by the client.

    A: Since Virtual Offices of NYC assigns a private telephone number to each client that is a Local Number; consequently, the number is unique to a client while employing Virtual Offices of NYC’s services.

    A: It’s email receipt of faxes using a local number for facsimiles. Some agencies and companies communicate via facsimile. Get a dedicated fax number to receive emailed PDF files of faxes for those special situations

    A: Through technologies, a call is answered by an automated system through a recorded greeting by a receptionist and handled by the programmed software. Callers shall hear the client’s companys name and may have up to 7 dialing options for callers. Think of “If you know the extension for the party you wish to reach, you may dial it now.” All dialing options may be directed to either the voicemail box included in the package or external client number(s). For additional voicemail boxes, additional monthly charges apply. International long-distance charges apply.

    A: When a Clients caller leaves a message, the Virtual Offices of NYC phone system emails a .wav file containing the caller’s message and especially relevant removes the message from the voicemail box. As a result, theres no calling in for messages because the email shall contain the message from the caller. Consequently, a valid email address and account, appropriate audio software, and speaker(s) are required.

    A: Virtual Offices of NYC personally answers the clienteles call in the clienteles company name; consequently, creating a great customer experience. Our company provides different service levels of Live Answering: first, only email communication of calls answered (Standard); and second, calls screened and forwarded per your instruction, allowing you to decide whether to accept the call (Premium). Calls are answered during Virtual Office of NYC business hours, generally Monday – Friday, 9:00am – 5:00pm local time (except holidays; refer to Closure List). Overage and long-distance calls are charged to client and billed on monthly invoice. Calls can be forwarded to up to 2 designated telephone numbers.

    A: Text messages are such an effortless way of communicating. If requested, a Virtual Offices of NYC receptionist can take the callers message and send it by text. Only applicable to live answering service packages.

    A: Virtual Offices of NYC telecom packages are called the Starter, PRO and PRO PLUS. All three packages include 1 voicemail box and up to 7 dialing extensions via the auto-attendant. In addition, up to 5 additional voicemail boxes and each with additional 7 dialing extensions can be added to the call answering setup for an additional monthly charge.


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