The frequently asked questions section was created over the years. Our company has been providing virtual office and phone answering services since 2007. Our staff has acquired our virtual solution knowledge by signing up and managing thousands of businesses.
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A virtual office is a subscription-based service providing an office address, mail handling, and reception services without leasing a physical space. Our staff creates and maintains your company’s presence by professionally handling and routing customers, phone calls, and mail.
All types of businesses can benefit from a virtual office, including small business owners working from home who want to appear professional when meeting clients, traveling business professionals who need office amenities on the go, start-up companies with limited funds, and businesses looking to expand into new territories and test the waters before committing large amounts of capital.
Sign up for a virtual office with a local business address for correspondence and marketing collateral. Use a dedicated local phone number with a live answering service. Schedule face-to-face meetings and access business equipment when needed.
Follow these easy steps to purchase a service package securely online. Our Sales team will email you a New Account Setup Packet containing the service agreement, information forms, and the United States Postal Service Form 1583. If you do not complete Form 1583 in the office, it will require a notary’s signature. All paperwork can be completed online. Once your completed documents are received and reviewed, your account will be placed in a queue for setup. Your new services can be live in 24-48 business hours.
A virtual office can be used for setting up a business account. We suggest you check for requirements at your bank of choice. Many financial institutions may have unique requirements you want to check for. You can use a virtual business address to open a business account at many banks.
What are the setup fees? How long does it take to have my services live and ready for use?
The following requirements are necessary to set up services:
1. A copy of the credit cardholder’s verifiable identification (driver’s license, passport).
2. The setup and first month’s service fee will be charged upon receiving the information.
3. A fully completed New Account Packet, including the Service Agreement and Info Forms.
4. A fully completed and notarized USPS Form 1583.
Virtual Offices of NYC keeps you informed of the process and sends email communications alerting you of the account’s status and the office’s service details.
Virtual Office of NYC is a commercial mail-receiving agency registered with the United States Postal Service (USPS). To receive mail on clients’ behalf, a USPS application must be appropriately completed and submitted.
The form can be viewed here.
This form can be conveniently notarized online through services like NotaryCam.com and Notarize.com. We can assist you with this form in our office.
Can I get listed with the local 411?
Get your business listed in Local 411 by adding this optional service. Requires phone service with us. Setup fee & monthly charges apply.
Displaying your company name on the Suite Directory Listing is an effective way to inform your local customers that you have a presence at that particular location. This service incurs a one-time setup fee and monthly charges, and its availability and features vary depending on the location. In locations where this service is offered, the client’s company name will be added to the physical directory at the office center.
Additional charges are based on package and usage of services, including mail forwarding, staff handling of mail, call overages, international long-distance charges, and use of facilities. No additional charges apply if none of these situations occur.
Especially relevant, the general and default schedule for mail forwarding is weekly. All mail received during the week is placed into another envelope/packet (size dependent) and mailed to the client. As a result, the client must instruct Virtual Offices of NYC on the destination address. Furthermore, to save our clients money, Virtual Offices of NYC does not forward third-class mail consisting of advertising and/or addressed to `resident’ or `occupant,’ unless requested by the client. In addition, if there is a time-sensitive mailing, the staff can adjust the mailing schedule if provided 24 business hours’ notice by the client. Lastly, other mail frequency and services may be available (location dependent).
During regular office hours, clients can pick up their mail. To avoid unnecessary trips, consider getting the Standard Scan or Premium Scan service to preview mailbox contents.
Virtual Offices of NYC accepts deliveries from companies such as Federal Express, UPS, and Amazon for envelopes, packets (business documents), and handheld items. However, we have strict mail processes and cannot accept items that weigh over 10 lbs or contain dangerous, live, or perishable goods.
The client will be charged for mail forwarding by Virtual Offices of NYC according to the Mail Handling form. Charges vary based on method, frequency, size, and weight, and a handling fee applies for each item.
Unfortunately, the Virtual Offices of NYC phone number assigned to your account is the property of our telecommunications service provider. You have the right to use this number through our Service Agreement, but only during a valid and active account time. It is important to note that these numbers are exclusively available to clients and cannot be shared or transferred.
All clients are charged for their current month’s service fees on the 1st of each month via automatic monthly credit card payments. The invoice includes variable charges from the past month(s). Only major credit cards are accepted for service payments; cash and checks are not accepted.
The client needs to request a private office or conference room in advance, depending on its availability. To check the rates and availability, call 212-213-3810.
The internet has many sources for research. First, consider the company’s longevity in business. Secondly, review the customer testimonials. Thirdly, consult the Better Business Bureau report and ratings. Lastly, does the pricing and package fit your budget and business?
The Virtual Offices of NYC staff personally answer the clientele’s calls, creating an excellent customer experience. Our company provides different service levels of Live Answer Call Handling:
1.) Only email communication of calls answered (Standard); and
2.) Calls screened and forwarded per your instruction, allowing you to decide whether to accept the call (Premium).
Notable:
All Calls are answered during the Virtual Office of NYC business hours, generally Monday – Friday, 9:00 am – 5:00 pm local time (except holidays; refer to Closure List). Overage and long-distance calls are charged to clients and billed on monthly invoices. Calls can be forwarded to up to 2 designated telephone numbers.
First, each Client is assigned a specific phone number. Secondly, the Virtual Offices of NYC Staff program our systems to identify each Client. Finally, when the Client’s Party calls the system, our operators will see the information provided by the Client. Client informs the caller that he has reached the Client.
When a client’s call comes in, the Client’s attendant will greet callers with a personalized greeting. Then:
1. Calls can be sent to the voicemail system, which will convert the left message into a .wav file and email.
2. The personalized greeting can offer dial-by-name/extension, and route to up to 6 different client external numbers.
3. After-hours custom answering services can be offered (additional fees apply).
Contact us for more details at 212-213-3810.
It’s an email receipt for faxes. It’s a local number for facsimiles. Some agencies and companies communicate via facsimile. Get a dedicated fax number to receive emailed PDF files of faxes for those special situations.
The Virtual Offices of NYC system will directly route (24/7) the Client’s business number to a specified number off-system. Consequently, the clients specified their mobile phone. Number: This is a one-way outbound call route.
A call is answered by an automated system through a human-recorded greeting and handled by the programmed software. Callers shall have the company’s Client’s “If you know the extension of the party you wish to reach, you may dial it now.” All dialing options may be directed to either the voicemail box included in the package or external client number(s). For additional voicemail boxes, additional monthly charges apply. International long-distance charges apply.
When a client’s caller leaves a message, the Client’s Offices of NYC phone system emails a .wav file containing the caller’s message. The message caller’s voice was heard from the voicemail box. As a result, there’s no need to call in, since the email will contain the message from the caller. Consequently, a valid email address and account, appropriate audio software, and speaker(s) are required.
Text messages are such an effortless way of communicating. If requested, a Virtual Offices of NYC receptionist can take the caller’s message and send it. Only applicable to live answering service packages.
Live answering overages are charged at $1/call. While there is no rollover on unused calls, you could purchase a block of additional calls to take advantage of discounted rates before the end of the month to avoid the overage charges.
Virtual Offices of NYC offers packages with telecom services, including the Starter, PRO, and PRO PLUS. All three packages include one voicemail box and up to 6 dialing extensions via the auto-attendant. If each dialing option needs its own voicemail box, you can purchase more for the account for an additional monthly charge.
The requirements to set up services are:
1. Copy of the credit card holder’s verifiable identification. Driver’s License; Passport)
2. Driversp’ up and the first month’s service fe, arecharged when the first month’ss information is received.
3. Fully-completed New Account Packet, includes the Service Agreement and Info Forms
Virtual Offices of NYC keeps you informed of the process and sends email communications alerting you of the account’s status and local office service details.
So sorry, but no. A Virtual Offices of NYC phone number is assigned to your account, but it is the property of our telecommunications service provider. You subscribe to the right to use that number through our Service Agreement. As a result, these numbers are available to the Client on a valid client account.
All clients participate in automatic monthly credit card payments. Most noteworthy, the Client’s service for the month is charged on the 1st of the month; in addition, the past month’s variable charges are on the invoice. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.
Our regular hours are Monday – Friday, 9 am – 5 pm Virtual Offices of NYC follows the United States Postal Service holiday schedule for closed dates. In addition, Virtual Offices of NYC has modified hours on certain days before and after certain holidays. Email communications are sent as a reminder.
A Virtual Offices of NYC business address serves as a physical location for contact information, letters, and packages sent or delivered by the United States Postal Service.
Virtual Offices of NYC has a staffed location to receive your Federal Express, UPS, envelopes, and packages; in addition, there are size and weight restrictions.
Free mail pick up is offered to clients to pick up mail in person during office hours.
Mail forwarding occurs when Virtual Offices of NYC sends out mail and/or packages according to the forwarding specifications provided by he client. Additional charges apply.
There are local area licensing requirements for businesses. Therefore, refer to New York City’s local licensing authority for your specific business type requirements.
Virtual Offices of NYC assigns a private telephone number to each client that is a Local Number; consequently, the number is unique to a client while employed at Virtual Offices of NYC.
Refer to your monthly billing email to change the credit card on file. It’s done online through the Can’t pCan’t links. Can’t the email? Accounting@virtualofficesnyc.com email for a resend.
All changes to the account must be in writing. Please send an email to support@virtualofficesnyc.com. Consequently, some changes may require a new service agreement. Especially relevant, Virtual Office of NYC is not responsible for any services to be performed for any other individual or entities except as named in the Agreement.
Each Agreement between Virtual Office NYC and client is strictly bilateral; consequently, the Agreement is between 2 companies, not individuals with multiple companies Most noteworthy, the Agreement cannot be assigned to another company If a company has a DBA, the Fictitious Name can share the account as an additional company at a discount for servicing Virtual Office NYC is not responsible for any services to be performed for any other individual or entity except as named in the AgresitAgresite’ss our site’s site’sy policy? How does Virtual Office NYC handle my personal information?
The following outlines the information collected from our site and through forms when you set up an account with Virtual Offices of NYC, as well as how this information is used.
Our policy outlines how Virtual Offices of NYC, a division of Blue Sky Solutions Inc., collects and uses personal information. We aim to alleviate any concerns and facilitate smoother business operations. Please check back periodically, as Virtual Offices of NYC may update this policy.
Doesn’t the policy apply to other companies? Virtual Offices of NYC cannot be responsible for other companies’. All in all, we cannot use our policies on individuals employed or managed by Virtual Office NYC, and Virtual Office NYC is not responsible for their actions.s
Though collecting personal information is a necessity, it is for the sole purpose of working with customers Rest assured, your information is for our eyes only When visiting the Virtual Offices of NYC website, any information collected is in a secure password-protected network To summarize, Virtual Offices of NYC uses your information collected to fulfilling requests for our products and services.
Finally, Virtual Offices of NYC safeguards your information and limits access to a minimal number of employees. Most of all, your information is not rented, sold, or shared by Virtual Offices of NYC.
Please don’t lose touch with us for your business.. Contact us. Any change to your account contact information must be in writing.
Depending on your location, you can switch to a Virtual Office package. Contact us!
Firstly, our staff provides a prestigious midtown business address for your company’s literature and mail handling. Secondly, our receptionists provide phone answering that creates a great first impression. Lastly, our live customer service is always available to help your company.
Notably, Blue Sky Solutions Inc. DBA Virtual Offices of NYC has a BBB Accredited Business with an A+ Rating, a testament to our success. Our staff has successfully signed up thousands of businesses since 2007. The Virtual Offices of NYC staff prides itself on providing a professional service. Lastly, if you have questions, please call us at 877-943-2774. Contact Us
Importantly, this facility has been in business since 2010. Take note that the staff’s Hours of operation are 9 am—5 pm Eastern Time Zone.
Our New York City facility is located in the heart of Manhattan. The office is directly across from the landmark Empire State Building. Our services enhance your business image, provide maximum convenience, and optimize efficiency. The building features a stunning lobby with a security desk and a barbershop. Lastly, the elevators are well-maintained and operate smoothly.