The frequently asked questions section was developed over time. Our company has been providing virtual office and phone answering services since 2007. Our staff has gained extensive knowledge of our virtual solution through signing up for and managing thousands of businesses.
Sign up for a virtual office in New York City with a local business address for correspondence and marketing collateral. Use a dedicated local phone number with a live answering service. Schedule face-to-face meetings and access business equipment when needed.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
A virtual office can be used for setting up a business bank account. We suggest checking the requirements at your bank of choice. Many financial institutions may have unique requirements, but you can use a virtual business address to open a business account at many banks.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Virtual Offices of NYC is a commercial mail-receiving agency registered with the United States Postal Service (USPS). To receive mail on our clients’ behalf, a USPS application must be appropriately completed and submitted.
The form can be viewed here.
This form can be conveniently notarized online. We can also assist you with this form in our office.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Virtual Offices of NYC accepts deliveries from companies such as FedEx, UPS, and Amazon for envelopes, packets (business documents), and handheld items. However, we have strict mail processes and cannot accept items weighing over 10 lbs or containing dangerous, live, or perishable goods.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Unfortunately, the Virtual Offices of NYC phone number assigned to your account is owned by our telecommunications service provider. You have the right to use this number under our Service Agreement, but only while your account remains valid and active. It is important to note that these numbers are exclusively available to clients and cannot be shared or transferred.
A virtual mailbox gives your business a real address, not just a P.O. Box or home location, and it can be used for tax and legal needs. Mail and packages are sent to a professional site, and can be scanned or forwarded to you. This makes it easy to check important mail online, stay organized, and keep your business looking professional from anywhere.
A free virtual office address can seem like a good deal at first, but many growing businesses decide to pay for better service. A paid virtual office plan offers more support, dependability, and useful features. Instead of being limited by a free option, choosing an affordable plan gives your business space to grow and helps build a stronger future.
Yes, in most cases, you can use a virtual office address to start your LLC. States require a real street address, and a virtual office provides one that can receive official mail. This service also helps protect your home privacy, looks more professional, and costs less than renting an office.
A virtual address helps you skip expensive leases and high monthly costs. There’s no need to worry about utilities, cleaning, or upkeep. These services make it simple to explore new markets and grow at a pace that feels right. With month-to-month plans from Virtual Offices of New York City, you can adjust your services as your business changes and keep control of your budget.
All types of businesses can benefit from a virtual office, including small business owners working from home who want to appear professional when meeting clients, traveling business professionals who need office amenities on the go, start-up companies with limited funds, and businesses looking to expand into new territories and test the waters before committing large amounts of capital.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
After purchasing your service package online, you will receive an email with a New Account Setup Packet. This packet includes the service agreement, required information forms, and USPS Form 1583. If Form 1583 is not completed in the office, it must be notarized. All other documents can be submitted online. Once approved, your account will be set up within 24 to 48 business hours.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
To help us set up your services, please provide the following:
1. A copy of the credit cardholder’s verifiable identification (driver’s license, passport, current lease, etc.).
2. The setup fee and first month’s service fee.
3. A fully completed New Account Packet, including the Service Agreement.
4. A fully completed and notarized USPS Form 1583.
Virtual Offices of NYC keeps you informed of the process and sends email communications alerting you of the account’s status and the office’s service details.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Additional charges are based on usage of services, including mail forwarding, staff handling of mail, call overages, international long-distance charges, and use of facilities. No additional charges apply if none of these situations occur. If you’re ever unsure if a service incurs an extra charge, please ask our friendly office staff.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Yes! You can pick up your mail during our regular weekday office hours: Monday-Friday from 9 am to 5 pm. To make your visit quicker and more convenient, we suggest calling or emailing us first to check if any mail is waiting for you. This helps save time and ensures your trip to the office is smooth and efficient.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
A mobile office lets you work from many places instead of one fixed office, making it great for people who are always on the go. If you want your business to look more polished and professional while using a mobile office, you can get a virtual office without paying rent like you would for a traditional office. Many small and home-based businesses like virtual offices because they are affordable, convenient, and help build trust.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
A P.O. box is a small, locked box at a post office where you pick up mail sent by the U.S. Postal Service. A virtual mailbox works differently. It gives you a real street address where mail from many delivery companies can arrive. Trained staff handle your mail by scanning it, forwarding it to you, or safely shredding it when asked.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
Our New York City office is located at a prestigious address directly across from the Empire State Building. This is an excellent midtown address at our most reasonable price, designed exclusively as a mail-handling facility with a reception area but no meeting or office space. Our Las Vegas location offers private offices and conference rooms ideal for one-on-one interviews or larger meetings. These spaces are available by reservation and are subject to availability.
FREQUENTLY ASKED QUESTIONS VIRTUAL OFFICE
A virtual office can help grow your business by making it look more professional while keeping costs low. A real New York City address builds trust with customers and lets you enter new markets without renting space. Flexible plans, mail handling, and phone services help you stay organized, responsive, and ready to scale as your business grows.
If you have any further questions, please email us at info@bssivirtual.com, call us at 212-213-3810 or 888-909-2774, or use our Contact Us form.
Live Answering means a real person answers when someone calls your business, offering a warm, professional greeting tailored to your company. It helps customers, clients, and partners feel acknowledged and appreciated from the start. This human touch builds trust and improves the overall experience, while also giving your business a more credible, refined, and established presence.
Virtual Offices of NYC provides two Live Answering plans along with several optional add-ons. The Pro plan includes a receptionist who answers calls, takes messages, and delivers them to you by email or text. The Pro Plus plan adds more support, with call screening and customized handling based on your preferences, plus the ability to transfer calls directly to you when needed.
We begin by getting your live answering service fully set up so everything works seamlessly from day one. Our courteous receptionists answer calls using your personalized greeting and follow your directions to assist each caller. We also keep our client base at a level that allows us to maintain quality, and bring on additional staff when needed to ensure consistent, dependable support.
If your monthly call limit is exceeded, each additional call is billed at $1. Unused calls don’t roll over to the next billing cycle, so it’s helpful to plan ahead. If you anticipate needing more, you can either purchase an additional bundle of calls at a reduced rate or upgrade your plan. Both options offer better pricing than paying per call.
When Virtual Offices of NYC is closed, you can route calls straight to your mobile with Direct Call to Cell (DCC) so you never miss after-hours inquiries. If you prefer, an automated attendant can greet callers and present easy menu options. Calls may also be directed to voicemail when that suits your needs. Live Answering receptionists are available on weekdays from 9 AM to 5 PM local time, excluding holidays.
The phone number included with your Virtual Offices of NYC account is provided by our telecom partner. You’re welcome to use it as long as your account remains active and in compliance with our Service Agreement. These numbers are assigned specifically to our clients and aren’t transferable or shareable with others.
Yes, you can keep your existing business number—no need to update your customers. Virtual Offices of NYC will handle transferring it into our system and ensure everything goes smoothly. The process is straightforward, and our team will walk you through each step so the switch is simple and stress-free.
You choose how callers are welcomed when our receptionists answer your line. Whether you prefer a brief greeting or a more detailed introduction, we’ll tailor it to match your brand. If you use an auto-attendant, your custom message or recorded name will play for callers. Our Virtual Offices of NYC team can record it for you to ensure it sounds polished and professional.
Every phone answering plan includes a single voicemail inbox and 7 extensions for routing calls. If your business needs more flexibility, you can add up to five additional voicemail inboxes for an extra cost, each with six extensions. These options make it easy to tailor your call-handling system, ensuring callers are quickly and accurately directed to the right person or department.
Virtual Offices of NYC offers a Voicemail-to-Email feature that delivers your messages directly to your inbox as audio files. When a caller leaves a voicemail, you’ll receive an email with the recording attached, and it’s automatically cleared from your voicemail box. You can listen on your phone or computer, whichever works best. Most devices support this, but your IT team can help if needed.
With Direct Call to Cell, you share the number where you want your calls forwarded. To protect your privacy, we assign a separate number that routes to your direct line. Many clients prefer receiving calls directly on their mobile phones, making it easy to stay connected and respond to business calls no matter where they are.
An auto-attendant is an automated phone system, and Virtual Offices of NYC will help you create a greeting for it. Prefer to use your own voice? You can record a custom message yourself. Callers are guided through simple menu choices and can leave a voicemail or be redirected to another number. Additional charges apply only for premium voicemail boxes or international calls, and you can switch to Live Answering anytime.
Text Message Notification helps you stay in the loop by delivering messages from our receptionists directly to your phone. When a call comes in, our team answers and quickly texts you the details. It’s an easy, efficient way to keep track of every inquiry. This feature is optional exclusively with our Live Answering plans.
Our team works to screen out nuisance calls and can block persistent callers who keep reaching out. If a particular sales rep won’t stop contacting you, we can add their number to a block list. While we can’t eliminate every unwanted call, this filtering is included with Live Answering. Please note that screened calls still count toward your monthly call usage.
We accept all major credit cards for payment, but unfortunately, we’re unable to take cash or checks. On the first day of each month, your card on file is billed for the upcoming services. Any additional outstanding fees from prior months will be added to that invoice.
Virtual Offices of NYC operates Monday through Friday, 9 AM to 5 PM, and typically observes U.S. Postal Service holidays. However, severe weather may affect our schedule in uncommon cases. If severe weather causes a closure, we’ll be sure to notify you promptly and do our best to minimize any inconvenience.
The setup fee is a one-time charge to cover administrative costs during account setup. In most cases, the virtual office setup is completed within 24 hours, though it may take up to 48 business hours. We’ll keep you informed by email at each stage, so you’ll always know the status and when your account becomes active.
Certain services may include additional charges, such as mail handling or processing, exceeding your call allowance, or placing international calls. On-site amenities such as copiers or meeting rooms may also incur fees. At Virtual Offices of NYC, we keep pricing transparent so you’re never surprised—there are no hidden costs, and all charges are clearly outlined in your agreement.
If someone visits our office looking for you, our receptionist will welcome them and let them know you’re not available. Your private contact details, such as your phone number or forwarding address, are never shared. We’ll instead take the visitor’s information and inform you of their arrival, keeping the interaction discreet and professional.
Your virtual address functions like a standard business mailing address. It will follow a format similar to this:
Your Name or Company Name
347 5th Ave Suite 1402-###
New York, NY 10016
This professional address is easy to use and helps present a credible, polished image of your business to clients and partners.
When a package or any tracked mail is delivered to you, we’ll promptly notify you by email. If you prefer to view your mail digitally, you can add our mail scanning option. It creates clear PDF copies of your incoming mail as soon as it’s received, so you can review everything easily from anywhere, at your convenience.
Virtual Offices of NYC is a division of Blue Sky Solutions Inc., which has supported businesses since 2007. Over the years, we’ve worked with thousands of clients, backed by an experienced leadership team and responsive customer support staff. We’re proud to hold an A+ rating with the Better Business Bureau, demonstrating our commitment to dependable, high-quality service.
To make changes to your account, simply email us the updated documents. You can also use this method to revise your service agreement. Acceptable documents may include fictitious name registrations or filings with the Secretary of State. Please note that Virtual Offices of NYC provides services only for the entities named in your agreement and does not cover additional businesses.
After your first three-month commitment ends, your service automatically switches to a month-to-month plan. If you decide to cancel, just provide 30 days’ written notice, and your account will close at the end of that month. Any charges from your final billing period will still apply, and the remaining balance will be billed to your card on file on the first day of the following month.
To update the payment method on your account, just open any receipt or invoice email and follow the billing link included there. It’s a fast way to make changes on your own. If you prefer, you can also contact our team, and we’ll be happy to update your card information for you over the phone.
Once your account is set up, you’ll be assigned a unique identifier. This is a short three-digit code added after your suite number, separated by a hyphen. It helps us accurately connect your mail to your account, even when a business name isn’t shown. The system keeps your information organized and ensures everything runs smoothly from the start.
No, your service starts with an initial three-month agreement, then continues on a month-to-month basis afterward. If you choose to cancel, simply send written notice at least 30 days in advance. The process is designed to stay straightforward and adaptable, allowing your plan to evolve smoothly as your business requirements shift.
Absolutely. Just reach out to us, and we’ll schedule a time that works for you to visit the building. We can set up a tour of the space, explain our virtual office options, and go over any questions you may have. We look forward to welcoming you and showing you our office.
Plenty of clients successfully use their virtual office address to create a Google Business Profile. However, approval is always determined by Google, so Virtual Offices of NYC cannot guarantee acceptance. If issues come up, Google’s help resources are the best place to turn. Be cautious of any provider claiming guaranteed approval, as that is never assured.
Firstly, our staff provides a prestigious midtown business address for your company’s literature and mail handling. Secondly, our receptionists provide phone answering that creates a great first impression. Lastly, our live customer service is always available to help your company.
Notably, Blue Sky Solutions Inc., DBA Virtual Offices of NYC, is a BBB Accredited Business with an A+ Rating, a testament to our success. Our staff has successfully signed up thousands of businesses since 2007. The Virtual Offices of NYC staff prides itself on providing a professional service. Lastly, if you have questions, please call us at 877-943-2774. Contact Us
Importantly, this facility has been in business since 2010. Take note that the staff’s Hours of operation are 9 am—5 pm Eastern Time Zone.
Our New York City facility is located in the heart of Manhattan. The office is directly across from the landmark Empire State Building. Our services enhance your business image, provide maximum convenience, and optimize efficiency. The building features a stunning lobby with a security desk and a barbershop. Lastly, the elevators are well-maintained and operate smoothly.