How Does It Work
Firstly, Virtual Offices NYC is registered with the USPS as a Commercial Mailing Registered Agency. We meet all USPS requirements to handle your mail. Secondly, you must complete a Form 1583 for the United States Postal Service. Lastly, you will receive a professional business address for your marketing collateral, mailings, courier items and legal paperwork.
Importantly, this package is mail service only and additional charges exist for mail forwarding. However, mail pick up is available for free during office hours. You may upgrade your package at any time as your business needs change. There is no long-term contract. To clarify, the initial term is 3 calendar months and when it ends your agreement will convert to a month-to-month status.
We provide you a local telephone number and the Call Auto-Answering service. The Auto-Answering service is for after work hours, holidays, and weekends. The auto-attendant answers your calls in your company’s name and provides up to 6 dialing options. Further, a caller can seamlessly be forwarded to an external client number(s)* or get sent to your voicemail box. Your voicemail box is setup to send you your voice messages to you using email. Lastly, you will receive an unlimited amount of voice box messages via .wav files attached to your emails.
Live Receptionist – Message Taking Service
We provide a live message-taking receptionist service that forwards all messages to you through text or email. Our receptionist will answer your calls in you company name. Then, they will identify who is calling and what the caller is about. The caller will be informed that their message is being sent to you and they should be hearing from you soon. Our receptionist will type the message and send it to you which you have a choice of text message or email. Lastly, you will decide when to get back to that caller at your convenience.
Live Receptionist Find-Me Follow-Me Service
The Pro Plus, on any given day, provides you two options for your live receptionist service. Your personal schedule may change from time to time. As a result, Virtual Offices of NY offers you a choice of live answering that best fits your needs on a day-to-day basis.
Firstly, option 1 is our live message-taking receptionist service (defined above) that forwards all messages to you through text or email.
Secondly, option 2 our live screening receptionist service that answers your calls in your company name and identifies who is calling and why, then, the caller is placed on hold and announced to you. At this point, you have a choice of taking the call; sending it to someone else in your company; or forwarding to voicemail.
Lastly, once you make a decision on how to handle the call our receptionist will deliver your request.
Our services are not outsourced, as a result, our staff is trained and monitored by Virtual Offices of NYC staff.
Our live answering packages the Pro and Pro Plus come with the amount of calls you choose during purchase. The smallest block of 100 calls comes with the Pro Standard (Live-Message-Taking) and Pro Plus Premium (Find-Me Follow-Me) Packages. However, you can add calls to you package by purchasing our Standard and Premium call blocks which are a part of our add-on suite of services. For package and billing purposes all live answering is calculated using the number/volume of calls moreover we do not count minutes. Very important, if you wish to upgrade to a new package or add a call block midmonth due to your company needs we are flexible enough to do that for you.
For example, you have 100 calls as part of your live answering package then you get 100 calls midmonth, consequently, you will be paying $1 a call thereafter unless you add a 100-call block. As a result, we will allow you to add-on the 100-call block, therefore, you will be receiving the discounted rate rather than paying a dollar a call till the end of the month.
All your calls are answered Monday to Friday from 9 am to 5 pm in the eastern time zone. In addition, our receptionist staff is versed in your company description and US-based.
*All domestic calls to the 48 continental United States of America are included. International calling rates apply on a country-by-country basis for all long-distance minutes.