PREMIUM LIVE ANSWERING SERVICE

To be clear, the Pro Plus which comes with the premium live answering service, on any given day, provides you two options for your live receptionist service. Importantly,  your schedule abilities will change from time to time. As a result, Virtual Offices of NY offers you a choice that best fits your needs on a day to day basis.  

Firstly, option 1 is our live message-taking receptionist service (see the full definition Standard Live Answering) that forwards all messages to you through text or email. Secondly, option 2 our live screening receptionist service that answers your calls in your company name and identifies who is calling and why, then, the caller is placed on hold and announced to you. At this point, you have a choice of taking the call; sending it to someone else in your company; or forwarding to voicemail. Lastly, once you make a decision on how to handle the call our receptionist will deliver your request.

Notable

To clarify, our services are not outsourced, as a result, our staff is trained and monitored by Virtual Offices of NYC staff.